Shipping + Returns

Shipping + Returns/Exchanges:

 

All orders will ship from Phoenix, AZ, USA within 3-5 business days from the date of payment. All packages will be sent via the USPS delivery option selected by the customer in the checkout.

 

INCORRECT ADDRESSES: Please verify that your shipping address is correct. We cannot refund for packages lost in the mail due to an incorrect address provided by the customer. If a undeliverable package is returned to us completely undamaged, we can re-ship to the correct address, but will need to charge for shipping again. If you notice a mistake in your shipping address, please email us right away: hello@theaestate.com

 

DELAYED/ LOST PACKAGES: The post office provides the same tracking information to both the sender and receiver, so if your package is lost or delayed in shipping, please contact the post office directly at:

usps.com

Or call them at 1-800-ASK-USPS® (1-800-275-8777)

You will receive information on your package on average 1-2 business days sooner than if you contact us first for information on a lost or delayed package. In the event that the post office is unable to provide assistance or locate your package, then please contact us.

 

International Orders:

 

TRANSIT TIME:

Please allow a minimum of three weeks for packages to arrive. When shipping overseas, customs can delay packages by up to 6 weeks.

 

CUSTOMS/ DUTIES + ADDITIONAL FEES:

Please be aware that we are not responsible for paying any customs fees. We urge all international customers to check with their local customs office/ post office to inquire about duties or any additional shipping fees prior to placing an order. If delivery is refused by the customer because they don't want to pay the fees charged by their customs office/postal carrier, then we cannot guarantee any refunds. In the event that the print is returned to us completely undamaged we will issue a refund for the price of the print only, no shipping charges will be refunded.

 

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REFUNDS/ EXCHANGES:

Unused and unopened orders may be returned within 15 days of receipt for a refund or exchange. Once we receive the returned item(s) in new condition the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.

If items are returned in damaged/un-sellable condition, we will only be able to issue an 80% refund.

Customized prints, including custom sizes are not eligible for return or exchange.