How long will it take until I receive my order?

Most orders are ready to ship within 1-3 business days. Once your package is in the mail, shipping speed is determined by your selected shipping method.

Do you accept returns/exchanges?

We accept returns/exchanges on most items within 30 days. Custom prints and framed prints are not eligible for return or exchange.

Do you rush orders?

If your order is time-sensitive, please contact us so we can make arrangements to make sure you get your package by a specified date. Additional fees may apply.

How do I check the status of my package?

An email with tracking info should be sent as soon as your order is fulfilled. If you can't find the email, please contact us at hello@theaestate.com

I live in the Phoenix-area, can I pick up my package?

Sorry, we currently do not offer this option.

Lost/ Delayed Packages:

The post office provides the same tracking information to both sender and receiver, so we don't have access to any additional info other than what's on the usps.com tracking page. Most lost/delayed package issues can be resolved quickly by calling the post office directly at 1-800-ASK-USPS® (1-800-275-8777). If they're unable to locate your package, please contact us at hello@theaestate.com

FAQs:

For all shipping and returns information, please see our Shipping + Returns page.

How long will it take until I receive my order?

Most orders are ready to ship within 1-3 business days. Once your package is in the mail, shipping speed is determined by your selected shipping method.

Do you rush orders?

If your order is time-sensitive, please contact us so we can make arrangements to make sure you get your package by a specified date. Additional fees may apply.

Do you charge sales tax?

We're not required to collect sales tax on any orders outside the state of Arizona. For all Arizona orders a sales tax of 6.5% does apply.

I live in the Phoenix-area, can I pick up my package?

Sorry, we currently do not offer this option.

Is my transaction secure?

We will never share or sell your information to any third party, and the information collected is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 128-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system. This is the same level of encryption used by large banks to keep your information secure.

Do you do custom sizes?

At this time, we're not able to fulfill custom print orders. Additional sizes for most prints can be found here: society6.com/theaestate

Do you offer wholesale?

Yes, if you would like to apply for a wholesale account, please email me and let me know about your shop: hello@theaestate.com. We also offer drop shipping.

If your question wasn't answered here, please email us: hello@theaestate.com